Frequently Asked Questions

What is Earn Haus?

Earn Haus is the easiest way to get paid in cash for sharing your opinion. You'll create a free account, tell us how you'd like to receive payment (PayPal or Venmo), and be given access to opportunities to earn money taking paid online surveys. Once you've earned enough to cash out, we'll send you payment as quickly as possible. That's it!
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Is this real? Do you really pay people just for taking online surveys?

Yes! Paid online surveys are real, and we will connect you with them and pay you for your time completing them.
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Does any of this cost money?

Earn Haus is completely free to sign up and participate in – we'll never ask for payment. Market research surveys are completely free: all that is required of you is your careful attention when answering the questions, your honest opinion, and the time it takes for you to answer the questions. You may also be offered the opportunity to participate in product evaluation surveys, which may incur a fee which will be disclosed up front. These opportunities are clearly marked and optional to participate in.
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Where do these paid surveys come from?

Market Research companies commission these surveys to help businesses better understand their customers and what they think. The answers you'll provide in these surveys provide valuable insights that are instrumental to all types of organizations, including political candidates, newspapers, private companies, and new startups, to name a few – and they're willing to pay for them.
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Which payment methods are available?

Currently we offer digital payment using Venmo or PayPal, and may offer payments by check in the near future.
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How much money can I earn?

The more time you spend taking surveys, the more you can earn. Paid online surveys can earn you enough to put some extra spending money in your pocket. It's won't replace a full-time job, but for most people who choose to participate, it's enough to pay for your dinner or a couple of movie tickets.
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What about taxes?

If you earn more than $650 in a given calendar year, we're legally required to supply you with a 1099. If you approach this limit within a calendar year, we'll be in touch to collect the information we'll need to supply you with the necessary paperwork. Or, you can choose to hold off until the next calendar year to keep participating.
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Why do I have to verify my identity?

Each person should have only one Earn Haus account, so we require that all users verify their identity to limit the number of accounts each person has, ideally to just one. If you create more than one account, we'll close the duplicate account and any rewards you've earned will be forfeited as outlined in the Terms of Service. We don't enjoy having to do this, so please just create one account.
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Can I use an email address to sign up?

Every account must have a valid mobile phone number associated with it, but you're welcome to provide us with an email address to make signing in easier, and so we can communicate with you that way instead of by SMS.
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Are you going to send me a lot of spam and text messages?

No, we do not send any spam or unsolicited messages. If you've provided us with an email address, we'll send email notifying when new earning opportunities become available. You can manage your communication preferences from your account.
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Will I get any text messages?

When you create your account or sign in using your phone number, we'll send you a one-time code you'll need to type in to confirm you have access to the phone number you have created (standard message rates apply). You can provide an email address, or link your account with a Google account, to make signing in easier, which doesn't require us to send a text message.
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What information do I need to provide to open an account?

We require an email address or mobile phone number, first and last name, gender, mailing address, and your date of birth.
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Can I change my payment method after I've picked one?

If you've made a mistake with your payment method or need to change it, you can change it yourself on your Account page, or contact support@earnhaus.com for assistance and we'll help you get it straightened out.
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Why can’t I use Venmo with the phone number I provided?

Venmo requires a valid mobile phone number to create an account, and they do not allow VOIP (Voice Over IP) services like Google Voice. Payment sent using Venmo to these numbers won't go through because of this limitation, so we only make it available for phone numbers that will be able to successfully create a Venmo account. If you believe we've mistakenly categorized your phone number as ineligible for Venmo, send an email to support@earnhaus.com and we may be able to help you out.
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Can I just give you the email address for my PayPal account?

No. We've integrated "Login With PayPal" for connecting your PayPal account to Earn Haus. It's completely safe and secure, and minimizes the chance that payments will go to the wrong account or be sent back.
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Do I have to finish each survey I am sent to?

No. If you don't like the questions you're being asked, just close the window and try a new one.
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Why do I keep getting asked the same questions over and over again?

This is an annoying and unfortunate reality of Market Research which we have no control over, and there are several reasons for this. Each survey is its own experience and likely doesn't have any previous information you might have shared in the past. Additionally, the survey sponsor needs to make sure you're paying attention. If you start giving different answers to the same questions, you'll be kicked out of the survey.
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What does it mean if I was told I did not qualify for a survey?

If you're paying attention and answering all the questions carefully and honestly, you might still be told you don't qualify. This is completely normal – each survey is looking for participants with specific demographics, and it's possible you didn't meet the qualifications for that particular survey. The best thing to do in this case is just try a different one.
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I was halfway through a survey and then got kicked out. What happened?

We do our best to avoid matching you with surveys that waste your time, but occasionally this can happen. Earn Haus automatically monitors for surveys that kick users out after they've invested a significant amount of time, and will remove these from our list of earning opportunities.
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It doesn’t seem like I’m able to get into any surveys. Am I doing something wrong?

The inventory of available surveys, while normally abundant, can occasionally be limited. This changes day-by-day, so the best thing to do is come back later and try again.
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It says there are no surveys available, is that right?

It's possible there are no surveys available at the moment. Check back again later and hopefully we'll have found some earning opportunities for you.
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I just requested my first reward, and it says it is processing. What does that mean?

Congratulations on earning a reward! If this is your first reward, our team may review your account to be sure your payment method is correctly configured, and you should receive your payment within 15 minutes. In some cases it may take up to 5 business days to send payment. Subsequent payments should be sent even quicker.
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How long will it take until my money arrives?

Once we send payment to your chosen method, it should arrive within about 15 minutes, but in some cases, Venmo or PayPal may take some additional time to fulfill your payment. We'll update your reward status as it changes, so keep checking back and we'll keep you updated.
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It says my reward was paid but I don’t see it in my PayPal or Venmo account. Help!

Please contact support@earnhaus.com if this happens and we'll look at it straight away.
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How can I see what information you have saved about me?

Your Account page lists all the information you've provided to Earn Haus. Please note that any data you've shared while taking surveys is not stored by us, so we have no ability to see or manage it.
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Can I delete my account entirely?

Yes. Deleting your account is a permanent process that cannot be undone. If your account is deleted, you'll forfeit any unredeemed rewards or progress towards those rewards. We're sorry to see you go! You can permanently delete your account (along with any stored personally identifiable information as outlined in our Privacy Policy) from your Account page.
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